Terms and Conditions

1.Introduction

Welcome to Craft Vox, a creative brand operated by Digital It Up.
These Terms and Conditions (“Terms”) govern your use of our website, purchase of products, and any related services. By accessing or using our site, you agree to comply with these Terms.

2. General Information

The term “we,” “our,” “us,” refers to Craft Vox (Digital It Up).
The term “you” refers to the customer, user, or visitor of our website.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website implies acceptance of any revised Terms.

3. Products and Services

Craft Vox specializes in creative and handcrafted products such as décor, art pieces, and personalized gifts.
Each product is handmade or uniquely designed — slight variations in color, size, or texture may occur, which are not considered defects but part of the creative process.

4. Orders and Payments

All orders are subject to availability and confirmation of payment.
Prices displayed on our website are in INR (₹) and include applicable taxes unless stated otherwise.
We reserve the right to modify prices or discontinue products at any time without notice.
Secure payment methods are provided through trusted payment gateways.
We do not store any credit/debit card information on our servers.

5. Shipping and Delivery

- Orders are usually processed within 5–7 working days.
- Delivery is generally completed within 7 days from dispatch.
- We partner with reliable courier services to ensure safe and timely delivery.
- Any delay due to courier issues, public holidays, or unforeseen events is beyond our control.

6. Returns, Refunds, and Replacements

Refund or replacement requests must be submitted on the same day of delivery with valid proof.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Customers must record a video while unboxing to validate damage or defect claims.
Refunds or replacements will be processed only after verification.
Customized or personalized products are non-refundable and non-returnable unless received damaged.

7. Cancellation Policy

Orders can only be cancelled before dispatch.
Once the order has been shipped, it cannot be cancelled or modified.

8. Intellectual Property Rights

All content on this website — including text, images, graphics, designs, logos, and product visuals — is the property of Craft Vox / Digital It Up and is protected by applicable copyright and trademark laws.
You may not copy, distribute, reproduce, or use any part of this content without prior written consent.

9. Limitation of Liability

Craft Vox will not be liable for:

Any indirect, incidental, or consequential damages arising from product use or website access.
Delays or failures due to events beyond our reasonable control.
Slight variations in handmade product appearance.

Our total liability shall not exceed the amount paid by you for the product in question

10. User Responsibilities

You agree to:

Provide accurate information when placing an order.
Not use the website for unlawful purposes.
Refrain from copying or distributing any website content without permission.

11. Third-Party Links

Our website may contain links to third-party sites for your convenience.
We are not responsible for their content, policies, or practices. We encourage you to read their terms before interacting with such sites.

12. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect and handle personal information.
Please read it here:
Privacy Policy →

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms will fall under the jurisdiction of the courts located in Kerala, India.