1.Introduction
Welcome to Craft Vox, a creative brand by Digital It Up.
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or make a purchase of our handcrafted and creative products.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information to provide you with a smooth and personalized shopping experience. This may include:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Order & Transaction Information: Purchase history, order details, and communication regarding orders.
Technical Information: IP address, browser type, device details, and cookies for analytics and performance.
Custom Order Inputs: Any preferences, notes, or messages you share while placing a personalized order.
3. How We Use Your Information
We use your data responsibly to:
Process and fulfill orders and shipments.
Communicate updates regarding purchases, offers, and product information.
Enhance website performance and customer experience.
Ensure secure payments and prevent fraudulent activities.
Comply with applicable laws and regulations.
4. Payment / Financial Information
Payments are handled via third-party payment gateways, and we do not store full card or bank account data
We may store limited transaction metadata (e.g. transaction ID, amount, date) for record keeping
5. Data Sharing & Disclosure
We may share your data in the following cases:
With merchants participating in voucher/stamp programs (so they know voucher status or redemption)
With third-party service providers (e.g. analytics, hosting, email, SMS providers)
With payment processors if applicable
With legal authorities when required by law (court orders, investigations)
In business transfers (if we merge, are acquired, or sell assets) — with notice to you
We do not sell or rent your personal information to unrelated third parties.
6. Data Protection & Security
We implement strict physical, electronic, and managerial procedures to protect your information from unauthorized access, alteration, or disclosure.
However, please note that no online platform can guarantee absolute security.
7. Sharing of Information
We may share limited data only with:
Service Providers: Courier companies, payment processors, and logistics partners.
Analytics & Marketing Tools: To understand user behavior and improve the website experience.
Legal Authorities: When required for compliance or dispute resolution.
We never sell or rent your personal information to third parties.
8. Cookies & Tracking Technologies
Our website uses cookies to:
Remember your preferences and cart items.
Improve website performance and analytics.
Personalize offers and user experience.
You can disable cookies through your browser settings at any time, though some features may not work optimal
9. User Account Information
Creating an account allows faster checkout and order tracking.
Account credentials are encrypted and securely stored.
You may request account deletion at any time by contacting customer support.
10. Refund & Return Policy
- Refund or replacement requests must be submitted on the same day of delivery with valid proof.
Returned items must be in original condition and include proof of purchase.
Refunds or replacements are processed only after verifying the returned item and proof.
For damaged or incorrect products, please record a video while unboxing as proof for initiating a refund or replacement
11. Third-Party Services
Creating an account allows faster checkout and order tracking.
Account credentials are encrypted and securely stored.
You may request account deletion at any time by contacting customer support.
12. Children’s Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect any personal data from minors.
13. Legal Compliance
We comply with GDPR, CCPA, and other applicable data protection laws. Depending on your location, you may have additional rights regarding your personal data.
14. Changes to This Policy
We may revise this Privacy Policy periodically. Any updates will be posted on this page with the updated effective date.
By continuing to use our website, you agree to the terms outlined in this Privacy Policy.